Please note: 1. Our matcha sets are shipped directly from the manufacturer, while the matcha powder is sent from our warehouse, so delivery times may vary. 2. Canada, Australia, Norway, the Philippines, Brunei, and Portugal do not integrate with Japan Post, so tracking within these countries is not available. 3. If your order is available for tracking service, once the order has been shipped, a shipping confirmation email including a tracking number will be sent to you. Once the package arrives in your country and passed through customs, the package should be handled and delivered to you by the post office in your country. You should be able to use the same tracking status to check the status in more detail on their website. For example, United States - USPS United Kingdom - Royal Mail Germany - DHL France - La Poste Spain - Correos Portugal - CTT Netherlands - PostNL Belgium - Bpost In addition, they should be the first point of contact regarding inquiries about your package status. Please understand that customers are responsible in taking any necessary actions needed on their side in order to retrieve the package. In some cases, eg. when there was a delivery attempt when you were absent, custom fee to pay or further necessary documentation. The post office could leave a notice for you to pick up the package at the post office or pay a customs fee. Depending on the relevant authority, they might contact you by telephone as well. The package is generally kept for a period of time. If the receiver does not retrieve the package within that period, the package could be processed and returned to us. Which is why we strongly suggest customers to look for any notice or contact from either the post office or customs and check the tracking status once the package arrives in your country. We will not be able to process refunds for orders that have arrived at the destination country but were not retrieve within the allowable period of time.

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